FAQ’S about the Virtual Conference Platform
WHAT DOES THE REGISTRATION FEE INCLUDE?
The registration fee includes:
- Access to the virtual platform and all sessions during the conference
- Access to recorded session content for up to three weeks after the conference has ended
- Access to the Meeting Hub to connect with other virtual attendees
DO I NEED A ZOOM ACCOUNT TO PARTICIPATE IN THE VIRTUAL CONFERENCE?
No, you do not need a Zoom account to participate in the virtual conference, however Zoom must not be blocked on your device or you will be unable to join any of the sessions presented through Zoom.
WHAT BROWSER SHOULD I USE?
We recommend using Google Chrome, Microsoft Edge or Opera to access the virtual conference platform. Firefox and Safari are also compatible with the Virtual Platform. We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using.
To optimise the broadcast of virtual conference sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.
WILL THERE BE LIVE Q&A DURING PRESENTATIONS?
In sessions where live Q&A is enabled you will be able to submit written questions to the presenter.
WILL PEOPLE BE ABLE TO SEE AND HEAR ME?
Yes, although this depends on the type of session you are joining. For example, in a Keynote Presentation your video and audio will not be shared with other attendees (or the presenters), whereas in an Interactive workshop or Networking Function, your video and audio will be shared. You can find out more about the different types of conference sessions in the Attendee Guide.
WILL RECORDINGS BE AVAILABLE AFTER THE EVENT?
The virtual platform will remain open for three weeks after the conference has ended. All pre-recorded content will remain available for registered attendees to view on demand during these three weeks.
HOW DO I ACCESS TO THE VIRTUAL PLATFORM?
Your login details will be sent to you to access the virtual conference platform 24 hours prior to the start of the conference, if you do not receive this email please contact firstname.lastname@example.org
WHAT IF I ENCOUNTER TECHNICAL ISSUES DURING THE VIRTUAL CONFERENCE?
Please note that Live Support is only available between 13 – 16 December 2020 from 9:00 AM – 5:00 PM NZST. For support outside these times please email email@example.com
WHAT DO I NEED IN ORDER TO PARTICIPATE IN THE VIRTUAL CONFERENCE?
- Laptop or Desktop Computer
- Stable Internet connection (minimum 5Mbps for both upload and download. You can check your internet speed at speedtest.net
- Your device requires either an integrated or external camera/webcam and a microphone in order to participate in any interactive sessions or networking functions.
CAN I CONNECT WITH OTHER ATTENDEES DURING THE VIRTUAL CONFERENCE?
Yes, the Meeting Hub is a terrific place to connect with other attendees one-on-one, allowing you to renew old friendships or make new acquaintances. In the Meeting Hub you can share contact details, send chat messages, video chat and set up meetings.
DO I NEED TO DOWNLOAD ANY SOFTWARE TO PARTICIPATE IN THE VIRTUAL CONFERENCE?
No, our virtual platform is browser based so as long as you have one of the supported internet browsers (Google Chrome, Microsoft Edge, Opera) available on your device you will be able to join the conference.
CAN I SHARE MY LOGIN WITH OTHER PEOPLE?
No, each registered attendee will receive a link to the virtual conference platform that is uniquely tied to their registration, and cannot be opened on multiple devices at the same time.